Accueil Aéroportuaire & Ferroviaire CityOne

City One agents run airport and train receptions. Our stewards and stewardesses take care of passengers at all stages – check in, baggage check-in, onboarding, support, orientation, special needs,…
Our multilingual teams are trained to offer your passengers a quality reception, to adapt to every situation and, above all, to make your services a unique client experience.

 

Airport and train reception City One

OUR COMPETENCES

Reception and orientation of passengers.
Flow Management.
Animator.
Guidance of children.
VIP guidance.
Guidance to platform.
Registration of passengers.
Management of the salons.
Ticket management.
Dispute management.
Orientation.

MEANING OF WELCOME PASSENGERS

A team available and qualified by its training.
Ability to listen and understand needs.
Adaptation to every situation, habits and customs.
Available and welcoming 7/7.
Constant quality.

Air France
Thalys
OUI Bus

OUTILS

Bookpro

Online reporting software: a flexible and configurable tool depending on the nature of your needs and your expectations ... Identification of the collected information is carried out in cooperation with you to develop perfectly customized reporting matrices.

Qualicity

Software for management and control of quality: a new tool that allows you to monitor all the checks on your sites and to visualize the management of the quality plan of your site and all executed actions.

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